Telemarketing is a job that requires the interpersonal skills to connect with another person, without seeing that person's face, almost instantly. As a result, many people don't have the skills needed to be a successful telemarketer. Here are some tips that you can follow in order to amp up your telemarketing career and see more success than you could dream of.
1. Avoid Hanging Up the Phone In Between Calls
The first step is to avoid hanging up the phone in between calls. If you hang up the phone, you are going to lose focus and might possibly take a break. Many telemarketing jobs pay by the number of people that you contact, so if you hang up the phone, you are losing valuable time that directly translates into dollars for you. Instead, keep the phone or headset on and immediately have the system call the next number that is on your call list.
2. Don't Be Afraid to End the Conversation
Because you are being paid for the number of people that you are able to contact, you need to make sure that you have an easy way to exit the conversation gracefully, without offending the person on the other end of the line if you know that person is never going to become a customer or make your time worthwhile. Since you cannot simply hang up with them, just have a few phrases ready to go, such as "I'm sorry to waste your time. I'll let you go back to your day." Make your exit statement an apology on your behalf because people tend to enjoy being apologized to and will be more willing to accept the fact that you are exiting the conversation.
3. Never Accidentally Sell to the Person that You Have to Talk to Before Your Client
If you are calling a business to talk to a manager, chances are good that you are going to have to talk to another person first. This person will determine whether or not you are able to talk to the manager and usually fulfills a secretary-type role. The first thing that you need to do is identify this person and make sure that you don't waste time selling to him or her. Next, you need to make it sound as though you are in a similar role as them in your company. This will increase the chances that you will be allowed to talk to the person that you actually want to speak to.
For more information, talk to a telemarketing company about their best practices.
Over three years ago, I impulsively quit my job in order to start my own business. I was tired of working for other people who didn’t always have my best interests in mind when making executive decisions. After launching my home-based business, I set up my first social media page. I was amazed at how quickly new businesses could expand their customer bases through social media outlets. I was also astonished at how easy developing a page on a social media site was. On this blog, I hope you will discover smart tips to enhance your business through social media outlets. Enjoy!